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Datrix to Share Autotask ROI including 60 Percent Increase in Call Volume at UK's Leading IT Service Show

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RICHMOND, ENGLAND—April 16, 2014 – Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced key client, Datrix, a top-tier IT managed service provider will be presenting a case study at The Service Desk & IT Support Show that provides insight on the ROI gained since deploying the Autotask solution. The event will take place on 29-30 April 2014 in London Earls Court.

Winning new business is Datrix’s main focus, and it’s vital they continuously improve service delivery and demonstrate ongoing value to their clients. Desiré Cilliers, Service Manager at Datrix, will present a first-rate case study-led session on how Datrix has been able to increase customer satisfaction and retention with a fresh approach to technology and reporting, a direct result from the integration of the Autotask MS Exchange and ‘Block hour’ facility.

Since implementing Autotask, Datrix has noticed major improvement in its business and client relationships. “We’re now logging 60% more calls,” explains Desiré Cilliers, Service Manager at Datrix, “As well as increasing our revenue; we are also providing more detailed reports for our customers which show just how much work we are doing for them. We can see which contracts are profitable and which are not, as well as which areas need more support. We can even see where we need to provide extra training or additional resources for our engineers,” Cilliers adds.

Cilliers’ presentation at SITS14 will take place on Tuesday 29th April at 13:10-13:50 in seminar theatre 3. Autotask sales and staff will also be available for live product demonstrations and meetings at booth #603. To learn more about Datrix’s use of Autotask, read the full case study.

About Datrix
Since 1994, Datrix has been providing end-to-end business solutions and consulting services to organisations within both the private and public sectors. Datrix employs some of the most experienced, recognised and qualified technical experts in the industry and using best-of-breed technology, helps organisations manage and improve their IT investment and business operations. Built upon the principles of reliability, innovation and customer focus, Datrix is proud to say that over 80% of business is generated through existing clients. As an indication of its commitment to quality, Datrix is an ISO 9001: 2008 certified company accredited by the BSI (British Standards Institute). By working with Datrix you are choosing a specialist IT support team who will assist you in moving forward, provide guarantees and give you the peace of mind, that we will deliver on our promise. For more information, visit

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 70 countries. Headquartered in New York, Autotask has offices in Beijing, London, Munich and Sydney. Visit for more information.

Media Contact:
Rahme Mehmet: Media Frenzy Global for Autotask: +44 208 350 3310: