Mediahawk, a call tracking and recording provider has launched on demand outbound call recording. By typing in a number and making a telephone call, every outbound call can be recorded. Calls can be listened to through a secure online platform showing data such as duration of call, number of successful calls and calls by sales agent.
“Outbound call recording on demand will enable sales and customer service managers to monitor the content and calibre of their telephone sales activity without the need to install expensive hardware or change telecoms supplier. Gaining valuable insight into what is being communicated to existing and potential clients will revolutionise the output of sales and customer service teams.
Harry Bott, Sales and Marketing Director, Mediahawk