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Report Highlights Regional differences in Net Promoter Scores and the Key Drivers of Loyalty for B2B customers across Europe, Middle East and Africa

London, UK — May 13th, 2009 — Satmetrix, the Net Promoter® company and leader in customer experience programmes, has released its 2008 B2B Cross-Cultural Net Promoter Benchmarks report for the EMEA region.

This Satmetrix benchmark report was developed to help business-to-business (B2B) companies benchmark their Net Promoter Scores and customer experience performance across different countries in Europe, the Middle East and Africa (EMEA). The report is compiled from a global benchmark database including web-based customer relationship survey results from 28 leading B2B companies in the Computer Hardware, Computer Software, Consulting, Telecommunications and Manufacturing industries.


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