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1st Touch CEO Robert Dent

Family-owned construction, civil engineering and property services business Osborne was the very proud recipient of the Institute of Customer Services Best Application of Technology Award, presented 26th February 2013.

To win the award Osborne beat stiff competition to win which included entries from: Prudential, British Gas Electrical Services, RBS and Barclays. Feedback from the judges cited an impressive submission which gave great examples of off the shelf solutions with proven increased efficiency.

Osborne has an embedded ethos of customer service, which is particularly important within the Property Services sector where repairs, maintenance and planned works are carried out for social housing providers. High levels of customer satisfaction are a requirement of the contracts carried out and one important element of its successful activity is the result of collaboration between Osborne and a consortium of IT partners led by mobile technology...

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