Press release 05 January 2006
SEIKO SAVES TIME WITH SMS
SMS to further improve customer service and maintain contact with UK sales team
KAPOW! (www.kapow.co.uk), the UK’s first SMS text gateway, today announced that its technology is being used by Seiko UK, the UK subsidiary of the world-famous watch and clockmaker, to provide a SMS text-alert service that enables fast and efficient contact with customers and Seiko’s UK sales team.
Previously, when Seiko carried out a repair or service on watch or clock, the item was posted back to the customer but it was not feasible for Seiko to let customers know that this had been done. Using Kapow!’s SMS database and gateway customers are now automatically notified via SMS that their watch or clock is on its way as part of the repair process. This ensures...