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Tertio SMS sure bet for bet365

New IT helpdesk goes live in under 6 weeks

London 12th March 2006 – IT service management specialist, Tertio SMS, has completed a new helpdesk solution with leading online betting and gaming group, bet365 Group Limited. The installation went live in under six weeks after signing the agreement. The solution, based on the BMC Remedy industry leading helpdesk application, has revamped bet365’s service management and enhanced its reporting abilities.

bet365 is recognised as one of the UK’s fastest growing technology companies. It has earned a reputation for innovation and fast cycle implementation. As part of its ongoing commitment to Customer Service, it is investing in infrastructure and management tools. Remedy was chosen as the most robust tool that would meet bet365’s current needs and also have the flexibility to cope with the planned expansion.

Robert Tolson, Head of IT Service Delivery at bet365 explains, “Tertio SMS was chosen for its experience and reputation as a proven BMC Remedy systems integrator. We are very impressed with the end-result. The company met every milestone specified within an extremely tight timescale.

“It wasn’t just Tertio SMS’s ability to the job, it was also the demonstrated spirit of co-operation and partnership that makes Tertio SMS a sure bet for the best IT service management provider!” Tolson went on to say that bet365 is looking forward to future work with the service management company.

CEO at Tertio SMS, Alan Greenberg, comments, “bet365 is a fantastic company to work with and I am looking forward to executing more projects of a similar nature. We’ve put bet365 in the driving seat regarding service delivery. With improved reporting abilities, bet365 can now track incidents, rectify issues, and plan for a successful future.”

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About Tertio SMS
Tertio Service Management Solutions (SMS) has been providing solutions to blue chip companies for over a decade, empowering organisations to deliver customer service excellence. It provides a comprehensive range of innovative Business Service Management, Service Management, and Network and Systems Management solutions, combining industry leading software applications with its specialist consultancy and support.

A financially strong company with a proven track record, and nine consecutive profitable quarters, Tertio SMS has 40 employees, serving customers across Europe including T-Mobile, The Post Office, Sainsbury’s and Dixons.

About bet365
bet365 Group Limited is one of the UK's leading betting and gaming groups. The group has held a UK license since 1974, has over 600 employees and service over 700,000 customers in 120 different countries.

For further information
Rebecca Dunstan/ Kate Hamilton at Portfolio Communications
rebecca.dunstan@portfoliocomms.com / kate.hamilton@portfoliocomms.com
020 7240 6959

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