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NetBenefit Commissions Research Among UK IT Directors

London, UK - February 15th 2007 - Research commissioned by NetBenefit has revealed that one in three (33%) mid-sized companies do not have a disaster recovery plan in place for their website, risking online revenue streams and brand reputation worth millions of pounds. With nearly three quarters (73%) of mid-sized UK companies now doing business through their website, this represents a serious threat to online business continuity.

Astonishingly, of the 67% of companies that do have plans in place to guard against threats such as viruses, DoS (Denial of Service) attacks or unpredicted spikes in traffic, only 38% test their plans more than once a year. The research also highlights that many mid-sized companies are underestimating the effect of downtime with 64% of respondents anticipating no damage or only ‘slight’ damage to their business if their website were to go down for a whole day.

Findings of the study, which was conducted by independent research company, Vanson Bourne, among 100 UK IT Directors representing mid-sized companies with 250 or more employees, highlight the risks that companies are taking by failing to ensure a continuous service in the event of website failure.

Commenting on the findings of the research, Jonathan Robinson, COO at NetBenefit, says: “We know that the number of mid-market companies now using the Internet as a business channel continues to grow, but we have been very surprised by the lack of disaster recovery planning taking place. Nearly every day we hear about viruses, hacking and other web attacks, let alone natural disasters such as fires or floods. Yet, while many companies go to great lengths to protect their physical assets with burglar alarms and other security devices, they do little or nothing to protect their vital, online business.”

Regarding the dangers of ignoring website disaster recovery, Robinson concludes: “Research shows that more than one in four customers are likely to move to a competitor if a website is down for any reason. For many mid-sized companies this would not only damage customer-loyalty but also mean significant lost revenue. NetBenefit takes downtime very seriously and goes to great lengths to prevent it by offering dual site resilience, with total mirroring to ensure that complete back up is always available.”

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For further information about the research please contact Emily Droogleever or Jonathan Bawden, Portfolio Communications - 0207 240 6959 or

Notes to Editors:

NetBenefit is part of London listed Group NBT plc (LSE: NBT.). Established in 1995, NetBenefit is an experienced provider of Managed Hosting services in the UK, with a range of services to suit every level of business.

Its world-class network infrastructure allows it to guarantee resilient, available and secure Managed Hosting for businesses that need a hosting provider they can depend upon.

Group NBT plc is a leading provider of domain name management and Internet-related services through the three trading brands, NetNames, NetBenefit and Group NBT has over 200 employees and is based in London with offices in Copenhagen, New York, Nice, Frankfurt, Munich and Madrid.

For further information about NetBenefit or GroupNBT please visit or

Ref: 07-026