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Employee engagement is key to performance and retention

only one in four (23%) organisations conduct employee engagement surveys yearly, while just over a tenth (14%) does so every two years

*New research shows just under half of organisations are still in the dark on engaging employees*

Nottingham, 8th October 2009 – An independent survey launched today by HR, payroll and talent management solutions provider, MidlandHR, has found that despite the vast majority of organisations agreeing that employee engagement affects employee retention and overall organisational performance, almost half (49%) don’t understand the level of engagement of employees or indeed how to actually engage them (42%). Astonishingly, nearly two in five (38%) organisations don’t recognise the importance of assessing employee opinion.

The study, Investigating Employee Engagement and Predictive Analytics, surveyed the opinions of over 100 business leaders in UK public, private and charity sectors. Despite agreeing that employee engagement affects organisational performance, the research found that nearly one in four (24%) organisations do not conduct employee engagement surveys of any kind. Of the organisations that do, online surveys are most popular (49%). Over three quarters (76%) of organisations believe employees answer online surveys more honestly if their responses are anonymous, while just over half (51%) are happy for information they provide to be used to improve employee engagement.

Commenting on the research, MidlandHR’s research director, Dr Leslie Bowie, says: “Regular engagement surveys are vital to managing employee performance and should be part of every organisation’s performance strategy. Employee engagement surveys – when used in the right way – can promote company-wide well being in terms of ensuring job satisfaction for every employee while the organisation gets the best performance from employees and exceeds the bottom line. However, only one in four (23%) organisations conduct employee engagement surveys yearly, while just over a tenth (14%) does so every two years. Only 8% of organisations conduct engagement surveys every six months.”

Relationships with line managers and colleagues and recognition of achievement were the top three contributors respectively to employees feeling engaged, while good pay and flexible benefits proved to be the least influential contributors to employee engagement.

Dr Bowie continues: “While it’s encouraging that over half (56%) of organisations’ HR processes are system driven and focus on driving strategic workforce decisions (37%) and efficiency (19%), a large number of organisations are losing out on leveraging HR technology to drive employee performance.

“Key to successful performance is effective management and relationships with managers and other staff members prove to be important contributors to employees feeling engaged. Today’s HR systems are growing in value as an enabler for managers to objectively assess and drive improved performance levels because the entire evidence base is in one place. Integration means users can avoid costly interfaces or labour intensive duplication of effort in separate systems. Routine information captured within existing processes – such as leavers, transfers, learning and skills – is automatically available to the manager. If implemented correctly, performance management, which comes as standard with an integrated solution like iTrent, can help drive organisation performance and realise a strong return on investment from efficiency and compliance alone.”

For a copy of the report please email or call 02072406959.


About MidlandHR:
MidlandHR is the largest independent HR, payroll and talent management solutions provider in the UK. With over 25 years experience in the industry, MidlandHR delivers a wide range of expert tailored solutions and services including in-house or hosted solutions, Software as a Service, payroll bureau services and fully managed payroll outsourcing. MidlandHR’s customers span the entire range of business sectors and include: Friends Provident, Severn Trent Water, Chesterfield NHS, QVC, Cambridge University, Oxfam, Brighton and Hove City Council, Oxford City Council, TK Maxx, Liverpool Football Club, Law Offices Departments, Laing O’Rourke. For more information, visit MidlandHR at

John Machin / Claudia Kellermann
Portfolio Communications Ltd.
Tel: 020 7240 6959. Fax: 020 7240 4849

DATE: 8th October 2009 REF: 09-137