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Store staff at leading short-term loan provider The Money Shop have received a resounding thumbs up in a nationwide customer survey as complaints about high street banks rise.

Nine out of 10 customers believe that staff at The Money Shop, which has more than 400 high street stores in the UK, are friendly and treat customers fairly and honestly.

A further 91% said information about repayments and charges is clear and easy to understand while just over half (55%) of bank customers said they felt they received fair and honest treatment from their banks.

The results coincide with findings published recently by The Financial Services Authority (FSA) which revealed that blundering banks are receiving 10,000 complaints from furious customers every day.

Consumer groups were inundated with more than 1.85 million complaints in the first half of 2011 – an increase of 6.5 per cent on the previous year. The number of complaints has...

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