- Marketing expert Trevor Richer joins the customer contact tech leader to deliver further growth -
Dublin & Birmingham, July 4, 2016 – Heavyweight IT marketing expert Trevor Richer is joining VoiceSage as the Head of Marketing with a brief to invigorate its ambitious growth plans.
Richer brings 20-plus years of senior strategic marketing management experience to a role created especially for him. His most recent high-profile responsibility was at Vodafone (2012-16), where he led its cloud and Internet of Things product marketing drives.
Prior to that role, Richer gained significant experience in both the technology and customer service industries, dating back from the 80s, when he joined Datapoint as European Marketing Manager. He has also served with many other leading companies, including Siemens, BT and Cable & Wireless, where he led the market development effort for contact centre solutions. He is also a Fellow of the Chartered Institute of Marketing, the Institute of Direct Marketing, and served with the Direct Marketing Association on the Contact Centre Council for a number of years.
As Head of Marketing, reporting to the firm’s Sales and Marketing Director, Richer is now tasked with accelerating VoiceSage’s ambitious 2016 growth programmes, centred on the launch of new marketing programmes around the firm’s ‘SMS conversations and visual touch messaging’ technologies.
That’s expected to be in a number of target verticals, helping brands lower costs and improve the experiences of their customers in areas such as credit collection, delivery and appointment confirmations, and other high-volume business processes.
Commenting on his new challenge, Richer notes that, “{{VoiceSage has enviable, mature and advanced flexible mobile communications capabilities, as well as a genuinely bold and exciting roadmap}} to meet the challenges of customer communications initiatives in Europe and America.”
“I look forward to bringing my marketing skill set to bear and getting VoiceSage to its next stage of success.”
Welcoming Richer on board, James J Kett, Chief Executive Officer of the company, adds, “Trevor’s immense experience in developing and driving marketing programmes for contact centre and technology solutions globally, combined with our extensive customer communications stack, plus other strong recent appointments will without question put us in a very strong position for this transformational year for VoiceSage as a business, marked by rapid and expansion in to new global markets as well as continued product innovation.”
A context of key appointments
VoiceSage has also made some major hires and promotions so far in 2016 to meet its growth objectives.
These include bringing on board sales director Steven Robertson who brings 20 plus years of deep industry experience to the sales role and the inward promotion of Edward Gahan as CTO, with the latter bringing 20-plus years of technology, programming and operational management experience to the role. Finally, Paul Cogan has been appointed as Chief Operating Officer (COO), bringing with him 15+ years of corporate and financial experience.
These appointments set VoiceSage in an ideal position for a truly transformational 12 months ahead, marked by rapid and expansion in to new global markets as well as continued product innovation.
About VoiceSage
Founded in 2003 and with offices in the UK and Ireland, VoiceSage delivers proactive customer service solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers for its solutions include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.
These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes in immediate and cost-effective ways, lowering costs and improving their customer experiences.
VoiceSage’s cloud-delivered messaging platform sends 2 million-plus interactions a day and is used by businesses that touch more than 75% of the UK population: over 44 million individual phones in the UK have received a VoiceSage communication at some time.
Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage
Contact Information:
Press Contact
Carina Birt, Sarum
PR for VoiceSage
+44 1722 322916
carina@sarumpr.com
