VoiceSage’s support for Elmbridge Borough Council’s ambitious new digital service improvement programme in line for important sector recognition
Dublin & Birmingham, 14 October 2016 – Customer engagement services leader VoiceSage is delighted to announce its work for public sector customer Elmbridge Borough Council has made it to the Finals of the UK Digital Experience Awards.
The Elmbridge project, its BCEST (Brilliant Customer Service Every Time) customer transformation programme, is a standout example of using technology to ensure service users are measurably at the heart of everything it does, being hailed as an example of next-generation ‘Citizen Relationship Management’.
The UK Digital Experience Awards are becoming one of the most important events in the calendar for CX (Customer Experience) and digital professionals across the UK. Set up to recognise and celebrate the very best in digital customer experience, winners of this year’s programme are set to be announced on 2 December 2016 at a gala ceremony at the Park Plaza Riverbank, London.
VoiceSage has made it to the short list of the Government and not-for-profit category of the UK Digital Experience Awards, with its work with Elmbridge Borough Council on its service transformation programme.
Elmbridge started its Citizen Relationship Management journey with a vision of a solution that would allow citizens to easily interact with its teams and complete transactions, freeing up staff time without driving up costs. To achieve this, it deployed Microsoft Dynamics CRM software supported by best-of-breed proactive outreach techniques supported by VoiceSage, such as instant polling and on-going building of a database of customer responses.
Commenting on the confirmation that VoiceSage and BCEST is a Finalist for the Awards this year, Steve Robertson, Sales & Marketing Director at VoiceSage, said, “{{We are delighted we’re working with Elmbridge on such an innovative initiative}}.
“The fact that we have reached the Finals of this DX Award scheme is testament to the exemplary nature of the project, as well as the contribution of our technology and services.
“We also fully endorse the whole Citizen Relationship Management philosophy Elmbridge is espousing, a move away from a simple contact approach towards true proactive citizen service.”
If you’d like to find out more about Elmbridge’s Citizen Relationship Management initiative, a detailed project case study is available plus interviews can be arranged with Dawn Crewe, Head of Customer Service, and Mark Lumley, CIO, at Elmbridge
About VoiceSage
VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Its blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.
These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, amplify marketing campaigns and support other high-volume business processes in immediate and cost-effective ways, lowering costs and improving the customer experience.
VoiceSage was founded in 2003 and has offices in the UK and Ireland.
Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage
Media Contact:
Carina Birt, Sarum
PR for VoiceSage
+44 1722 322916
carina@sarumpr.com
