- Homeworking is here to stay say top UK contact centres -
Cardiff, UK, 14th April 2021. Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home.
However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers - and 56% of Directors/Managers - say that People Engagement in their Contact Centres is not a problem.
322 UK Contact Centre Directors, Managers, Agents and Advisers took part in the online study conducted by trade bodies the South West Contact Centre Forum and Call North West. Survey responses were collected between January 11th and March 12th 2021 and participants came from a broad range of Contact Centres from different industries. Separate detailed questionnaires were run for Directors/Managers and Agents/Advisers. The survey was supported by homeworking specialist Sensée.