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TIG achieves further 4* Service Desk Institute Certification accreditation

LONDON – 24th February 2014

London Based IT managed service provider TIG has been awarded a further 4-star Service Desk Certification maturity rating from the Service Desk Institute (SDI).

TIG was first awarded the coveted 4* certification in 2013, having held the 3* certification for three consecutive years. TIG’s service desk joins a select few worldwide teams in achieving a 4-star certification.

TIG was praised by SDI for raising its performance across all concept criteria during a period of immense change following its seven-figure equity investment and enlarged Board of Directors in 2013.

“We are delighted that once again the SDI have acknowledged our improvement in a number of key areas relating to service quality and performance. Managed Services is at the very core of our portfolio and an area we have seen substantial growth in the last 12 months. We are all very proud of our staff who have worked tirelessly in helping us raise the bar once again” says Adam Maurice, Group COO of TIG.

“I am delighted to see that the programme of continual service improvement at TIG continues to pay dividends and that this is reflected in the increase in their service desk’s 4* star maturity rating,” comments Howard Kendall, Master Auditor at SDI. “Their progress in documenting processes and procedures has been exemplary and has led to a greater level of understanding and compliance as a result. Leadership continues to be an area of strong performance within TIG and there is good business alignment between the managed services teams and the rest of the organisation.”

The SDI’s SDC audit evaluates service desk operations against an internationally accepted global standard for best practice, providing companies with a benchmark to form a baseline for service improvements. Based around ITIL and ITSM frameworks, the certification evaluates companies in the following areas: incident and problem resolution; change and release management; service level management; availability and capacity management; configuration management; business continuity and financial management; knowledge management and customer relationship management.


For more information, please contact the TIG Press Team by email at or on +44 (0) 845 458 0497