With growing numbers of airports integrating self-service solutions into their food & beverage and retail operations, new data shows more passengers are now regularly using this technology to digitally order and pay for goods at airport concessionaires.
Figures from Servy, the enterprise self-service platform for hospitality, suggest the purchasing habits of travelers are changing, with customers now more likely to use contactless order and pay technology at airport restaurants and food outlets for convenience and sanitary reasons.
With safety and hygiene concerns increasing among travelers in the midst of COVID-19, many passengers now expect airports to offer contactless self-service options to help reduce touchpoints, maintain social distancing and improve their overall experience.
Over the past 12 months, Servy has seen growing demand for its self-service solutions – including its Order@ contactless order and pay technology and...