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Triometric Announces V4 of Hypertrak Web Analyzer

Powerful new reporting functionality for web performance software combines performance data and visitor analytics in real-time

Triometric (formerly Trio Networks) today announces version 4 of its web performance software suite, Hypertrak Web Analyzer. The update not only includes the ability to visualise a web site’s performance ‘live’ in real-time, but also its new scheduled and interactive reporting features. Executive Reporter is a scheduled reporting application that enables users to run predefined, standard reports every night ready for review the following day. Interactive Reporter is the interactive module that allows the user to make ad hoc interrogations to their web server database – usually in search of a specific piece of information or to resolve a particular problem or query. Interactive Reporter also allows the user organisation to define new reports and publish them to Executive Reporter.

Hypertrak Web Analyzer v4 provides actionable information to improve the online customer experience and help organisations understand their web usage. It not only allows long-term trend analysis, but it also automatically flags up changes in a site’s visitors and performance over the past day, week and month. Detailed, accurate data augmented with user-configurable graphs quickly identifies:

• How fast and reliable a site is
• Which pages and objects are degrading performance
• What errors are damaging the customer experience
and where the fault lies
• Where visitors go at a site and how long they stay
• Which sections of a site are most popular
• What browsers need to be customised for
• Where web infrastructure bottlenecks are located

Larry Bennett, Technical Director at Triometric explains, “We have moved away from third party reporting software in response to the needs of our customers. Organisations such as Octopus Travel and Reuters are extremely reliant on their web infrastructure, and demand highly detailed web management information in order to maintain a best-in-class service at all times.”

“Hypertrak is unique in the way that it focuses on the experiences of the web users and customers, by measuring all of the actual transactions and their end-to-end performance characteristics. Most tools use external agents that sample particular URLs and are not representative of the whole site or regional performance variations,” continued Bennett. “Importantly, it is non-intrusive, thereby adding no load or latency to an organisations network or web servers. Hypertrak measures all customers and users irrespective of their location, and provides very actionable information that helps to focus quickly on a site’s problem areas, and ensure that service is first class,” he concluded.

Hypertrak Web Analyzer is installed as a stand-alone appliance that connects to the network via a tap or switch in a straightforward manner that requires no change to the website or infrastructure. For further information contact Triometric, call 01784 497361 or email info@triometric.com.

About Triometric
Triometric (formerly Trio Networks) offers web performance and analysis with its flagship software product, Hypertrak. A non-intrusive solution, Hypertrak is being used by organisations with high value web content or strong e-commerce presence such as Reuters, Lastminute.com and Octopus Travel to gain a detailed understanding of both the performance of their web-based services, as well as their customers’ complete online experience with them. It helps organisations maximise online revenue and loyalty, and supports a holistic view of their online service, end to end, from the customers’ perspective. Hypertrak adds absolutely no content or latency to an organisation’s network. It times requests and acknowledgements being made to and from the web server, and allows end users to interactively analyse the resulting performance data via a bespoke reporting interface. In turn, this information is used to easily identify or resolve technical, security and user issues such as content
scraping, slow download speeds, high abort volumes, slow servers, page errors, ISP failures and much more.

Triometric is based at Orchard Building, Royal Holloway, Egham, Surrey, TW20 0EX. Tel: 01784 497360. Email: info@triometric.com. Web: www.triometric.com

Press contacts:
Natalie Sutton, Proud PR
Tel: 01276 679570 / 07768 026197
Natalie@proudpr.com
Or
Larry Bennett, Triometric
Tel: 01784 497360
Lawrence.bennett@triometric.com