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During May and June, VIRTUATel the specialist customer survey company, are offering their Net Promoter or our Advocacy Index™ eSurveys for 3 months, at no cost, to anyone who has a contact centre of at least 50 agents. These surveys are proven to increase customer retention as well as drive increased sales and VIRTUATel are offering to prove it at no cost.

“Although we are best known for our fully automated, telephone feedback solutions, we also conduct eSurveys for our clients.” says Alan Weaser, Director of VIRTUATel. “We normally provided eSurveys without charge to our telephone survey clients and we have decided to extend that facility to anyone with a suitable contact centre, without charge” he adds.

This offer means customers can be offered a quick, single question “advocacy” survey via the web or email and collect from customers their Net Promoter or Advocacy score. This score is well proven to significantly increase revenue and is a core...

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