Upgrading EPOS solutions can often be a testing time, but necessary for any retail or hospitality business that looks to benefit from advances in technology and strides to enhance customer experience. The effectiveness of planning for success was recently demonstrated across 259 Costa Coffee Stores by leading EPOS solutions company WRS Systems, working closely with delivery partner Celestra.
The requirement from Costa was to undertake the upgrade of existing terminals to new Oxhoo Indigo units running software from Datasym UK. Importantly all new terminals had to be implemented and old terminals decommissioned without any disruption to trading. Added to this, the whole project had to be completed within a reduced timeframe, at some of Costa’s busiest stores and in the run-up to the important festive trading period. The outcome was summed up by Phil Scully, Group CIO at Costa who commented: “Great job, thank you so much to everyone involved. Great team effort in a...
