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PSG Builds Hosted IP Telephony System for Lovell

Independent systems integrator, PSG Networks, has won and implemented an order from Lovell, the UK’s leading provider of affordable housing, for AlwaysON hosted IP telephony. The order is for a 30 extension hosted IP telephony system which will serve a construction site at Yallops Yard in Bow, East London.

Using AlwaysON’s Hosted Telephony over the Lovell Cisco based network (LAN), PSG has been able to provide Lovell with improved internal communications, as well as reduced rate calls to suppliers and to its Tamworth headquarters. The overall phone bill for the site has reduced by at least 15%. The system replaced a PBX which was not flexible enough and was running out of capacity.

The Lovell IT team no longer has to manage a fixed telephony platform. All changes to the AlwaysON hosted IP telephony services can be easily made by site administrators through a COMPASS, AlwaysON’s web portal (Combined Order Management Provisioning and Support System), with PSG always on hand to help out.

Lovell Head of IT, Dave Weaver, commented: "The massive reduction in time and effort spent on site telephony management is really appreciated. It has freed our internal resources for more important work."

PSG ensured a smooth transition to the hosted voice network, from project management through to implementation. Staff moved onto the new system with a minimum of fuss over a period of 24 hours. AlwaysON worked closely with several telecoms providers to port telephone numbers already in use to the hosted IP telephony platform. Senior site personnel now have telephone numbers that will remain with them long after the Yallops Yard project is completed, making them contactable wherever they are.

“The construction industry presents some unique challenges,” said Rob Dowsett, Sales Director, PSG. “Whilst head office may be in one place, most sites spring up and are only there for a finite period – whilst construction is happening. AlwaysON’s hosted IP telephony fits well as it is highly flexible, reasonably and predictably priced, and, because it’s delivered over a private network rather than the Internet, its quality is highly reliable. And in an industry where so many costs are up front, predictable, fixed pricing without a huge up front capital investment is an added bonus.”

Site connectivity for the AlwaysON IP voice network is a single 1Mbps SDSL link supporting 10 voice circuits, 30 extensions and 26 Polycom IP500 handsets. The Polycom IP500 handsets simply plug into the site’s LAN, which is in turn connected to the SDSL line via an AlwaysON router.


Notes to editors

Photography (aerial view of site) available on request.

About PSG Networks

PSG Networks ( is an independent systems integrator. PSG specialises in the design and provision of cost effective voice and data solutions to the construction industry. Its sales and support personnel have many years practical experience in the commercial arenas of telephony, local and wide area networking, PABX provision, and computer telephony integration (CTI).

PSG Networks is totally committed to providing quality products and services, and establishing long-term business relationships with its clients. This means ensuring that customers’ expectations are met and service maintained. PSG Networks is an ISO 9002 approved company.

About AlwaysON Group

AlwaysON ( is the UK market leader in business hosted IP telephony services providing customers with a fully featured and highly flexible managed virtual PBX solution delivered over secure private networks for businesses delivered through professional channel partners.

Media Contacts:


Claire Thompson, PR Consultant
Zed PR
Tel: +44 (0) 118 969 8966


Rob Dowsett, Sales Director
PSG Networks
Tel: 0845-2418775


Ragan Beale
E=MC2 Public Relations Ltd
Tel: 01747 871752