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Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates heard from leaders at the top 4 outsourced contact centers in the world about their center and how they operate. Delegates heard from Teleperformance Portugal (Portugal), HCL 9India), Vangent (USA) and True Touch Co (Thailand). These 4 were voted the best around the world and they were at the 2010 top ranking Performers conference to share best practice ideas and tips to the delegates from around the world. The audience were asked to vote on who is to be named the ‘best in the world’.

Vangent was voted no.1 by the audience in a tough contest based on the information and questions answered by Dave Harkess - Director of Operations, Vangent Health Services

The Vangent national virtual contact center was established in October 2006 to address inquiries from the nation’s 45 million Medicare beneficiaries. Beginning in 2004, Vangent's...

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