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Best In The World Revealed At Contact Center World Award Finals in Las Vegas

Las Vegas, NV USA. At a fun filled gala dinner attended by delegates from around the globe, the winners of the 2007 Contact Center World awards were announced.

Unlike any other awards program of its kind, delegates have to complete written submissions which are judged by their peers then also present to conference delegates. The 3 day event was filled with information and ideas and also included a fun bowling nite, a Halloween party and the gala dinner.

Delegates from over 20 countries were in attendance at the 3 day event to learn from the very best in the industry and many left with pages of information to take back to their own center.

At the gala dinner, the winners of the 2007 Contact Center World Awards for best in the world were announced. The full results are as follows:

Best Contact Center Trainer in the World Winners:
• Gold: Atsuko Goto- NTT Group Corporation (Japan)
• Silver: Donita Trowell – Humana Military Healthcare Services (USA)
• Bronze: Elena Popova – BTC Contact (Bulgaria)

Best Contact Center in the World Winners (250+ agents)
• Gold: Cross Country Automotive Services (USA)
• Silver: National Australia Bank (Australia)
• Bronze: Sitel (Morocco)

Best Customer Service in the World Winners
• Gold: Cross Country Automotive Services (USA)
• Silver: SlashSupport (India)
• Bronze: Royal & SunAlliance (UK)

Best Contact Center Agent in the World Winners
• Gold: Kelly Chen – Sage Software (Canada)
• Silver: Paula Cooper – Carnival Cruises (UK)
• Bronze: Daniel Wong – Intel (Malaysia)

Best Contact Center in the World Winners (under 50 agents)
• Gold: Kowloon Motor Bus Co. (Hong Kong)
• Silver: Sage Software (Canada)
• Bronze: WagerLogic (Cyprus)

Best Community Spirit in the World Award Winners
• Gold: Cardinal Health (USA)
• Silver: Intel (Malaysia)
• Bronze: AOL Broadband (Ireland)

Best Technology Innovation in the World Winners
• Gold: Kowloon Motor Bus Company (Hong Kong)
• Silver: (USA)
• Bronze: Gem (United Kingdom)

Best Outbound Campaign in the World Winners
• Gold: MarketCom (Australia)
• Silver: Royal Caribbean Cruises (USA)

Best Contact Center Supervisor in the World Winners
• Gold: Geoff Dalessio - Hewlett Packard (USA)
• Silver: Tracy Cullen – AOL Broadband (Ireland)

Best Contact Center in the World Winners ( 51-249 agents)
• Gold: FedEx (Canada)
• Silver: Carnival UK (UK)
• Bronze: One to One Contacts (Thailand)

Best Contact Center Leader in the World Winners
• Gold: Steve Collier – National Australia Bank (Australia)
• Silver: Drew Frogley – Hewlett Packard (USA)

Commenting on the awards and conference Raj Wadhwani, President of added “This has been a fantastic event – the delegates who stayed for all 3 days left with so many ideas and so much value. The award winners themselves are fantastic ambassadors for the industry as they all shared best practice ideas and we are all proud of their achievements.”

Why Enter?
There are so many benefits for entering! Contact centers can recognize the contributions of staff at all levels in the center. Corporations can be recognized for outstanding service and commitment. Partnerships between outsourcers and their clients can be honored and new innovations and strategies recognized.

Wadhwani adds “Recognition is the one thing we all crave whether we admit it or not. It’s not just a pat on the back but a major boost to morale and the motivation of the individuals involved. We have seen so many centers celebrate the success of even just one individual and those who have entered awards for say Best Contact Center have reported significant increases in morale and motivation across the entire company.”

Enter now at

The 16 categories in the 2008 awards are as follows:
• Best Sales Agent
• Best Customer Service Agent
• Best Supervisor/Team leader
• Best Trainer
• Best Leader/Manager
• Best Community Spirit
• Best Outsourcing Partnership
• Best Recruitment Campaign
• Best Support Professional - HR
• Best Support Professional - IT
• Best Support Professional - Workforce Planning
• Best Technology Innovation - Internal Solution
• Best Technology Innovation - Vendor Solution
• Best Outbound Campaign
• Best Customer Service
• Best Contact Center

Industry Support
The Contact Center World Awards are supported by leading associations around the world including:
CCMA Australia, Federation of European Direct and Interactive Marketing (FEDMA), The Society of Workforce Planning Professionals, Professional Planning Forum, The Portuguese Association of Contact Centers, Japan Telemarketing Association, Association of Call Center Operators (ACCO), Asoc. Colombiana de Call Centers (ACDECC), International Customer Service Association, Canadian Call Management Association, Institute of Customer Services, Asociación Internacional de Servicio al Cliente, A.C, Hong Kong Call Centre Association, Customer Contact Association UK.

About the Contact Center World Awards
The Contact Center World Awards are the most prestigious industry awards. They have been described as the Olympics of the contact center industry as corporations and individuals from around the world enter to compete at 3 regional heats and the Gold medal winners go on to compete at the world finals in Las Vegas every year. Now into its third year, the awards recognize the people, strategies and contact centers that are best in class around the world. For details go to or contact Raj Wadhwani, President on +1-807-624-2080 or via e-mail at

About is the World's leading on-line resource for contact center and customer service professionals. With a membership of over 107,000 strong, the brand is synonymous with innovation, leadership, creativity and support.
For details on the awards go to