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Leading Key Management and Equipment Manufacturer to improve service efficiency and support rapid growth using ServiceMax

London, UK – 6 January 2017 -- ServiceMax, a GE Digital company and the leader in cloud-based field service management solutions, today announced that Traka, part of the ASSA ABLOY group, and a world leading manufacturer of systems for managing keys and equipment, has selected ServiceMax’s field service management platform to drive new business, digitize service processes, and increase the efficiency and visibility of its service operations.

ServiceMax is expected to reduce Traka’s technical support costs and improve its field engineering efficiency.

With approximately 4,300 cases managed by Traka’s tech support annually, resulting in 3,000 site visits by its UK engineering team, the company supports more than 1,500 customers in the UK as well as a further 5,000 customers globally through its direct operations and...

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