Improvements automatically optimize technician schedules to scale service operations in the face of flourishing machine-triggered work orders
LONDON, UK. – April 4, 2017 – ServiceMax, a GE Digital company and the leader in cloud-based field service management solutions, today announced the Winter 17 release of its platform that allows organizations to better scale service operations to address the growing requirements of the Industrial Internet.
Service demands can come from anywhere – IIoT alerts, engineering changes, product installations, and manual customer calls from the field – and their increasingly frequent and often unpredictable nature can wreak havoc on pre-planned work schedules. As companies digitally transform themselves by equipping more machines with sensors by the day, keeping up with growing demand for immediate service raises the stakes higher than ever.
ServiceMax’s new features in Winter 17 automate the process of...