Report Shows Platform Has Positive Impact on Revenue, Customer Satisfaction, Productivity and Compliance
London, UK. – Jan. 17, 2016 – ServiceMax, a GE Digital company and the leader in cloud-based field service management solutions, today unveiled the results of its latest customer survey, which uncovered dramatic benefits from revenue growth to customer-satisfaction increases following deployment of the platform. Read the full survey here.
Field service has become a strategic asset to organizations looking to kick-start profitability in the face of stagnant product revenue. Concurrently, companies from industrial manufacturers to medical-device providers have seen service function as a key driver for customer satisfaction, revenue growth, productivity and compliance.
ServiceMax commissioned Wakefield Research to poll nearly 140 of its customers in these four key areas and discovered they excel in leveraging their service organizations...