As emerchants across the UK gear up for the busiest time of the year, Lengow, the European leader in feed management, is offering the opportunity to learn about future ecommerce trends and developments at the Lengow Ecommerce Day on 6th November.
Following IMRG’s announcement this week that almost half (47%) of Christmas customers will order their gifts online with less than a week to go, the pressure is on for emerchants to provide a slick, hassle-free online customer experience.
The group’s eCustomerServiceIndex, in partnership with eDigitalResearch, found that 1 in 5 of these last-minute orders were not delivered in time. Worryingly, 41% of these late deliveries were blamed on retailers.
It has also been revealed this morning that 26% of Which? customers have