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A set of 7 ‘vox pop’ interviews from industry practitioners discusses the sector’s main issues in 2017

Dublin & Birmingham, April 21, 2017 – Customer engagement services leader VoiceSage has just published a special set of online videos with key partners and customers at The Future of the Contact Centre conference.

Organised by event partners Engage Business Media, the ‘vox pops’ examine how brands are starting to successfully create more personalised service and introducing SMS and automated voice alongside more traditional customer contact channels like phone and email.

The discussions feature Steve Hurst, Editorial Director at Engage Business Media, John Duffy, Enterprise Sales Consultant, at VoiceSage, Dawn Crewe, Head of Customer Services, Elmbridge...

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