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Just months after going live, utellus™ (www.utellus.co.uk), the site that is revolutionizing customer service as we know it, is attracting interest from a number of national and global brands, as well as country-franchise enquiries from Europe and further afield.

utellus™ CEO Phillipe de Wilde comments: “This is a clear and positive sign that companies behind major brands really care about their levels of customer service delivery, and are willing to explore all avenues of improvement, including the possibility of outsourcing their feedback collation and monitoring to an independent third party such as utellus.”

Launched 1 December 2006, utellus™ aims to take the sting out of complaining about a poor customer service experience. Consumers log on to the site to register their complaint. Our bespoke system routes the...

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