New research from 2Checkout reveals an increased interest in personalization and chatbots, as well as a growing appetite for international expansion
ATLANTA, GA – November 29, 2018 – 2Checkout, the leading all-in-one monetization platform for global businesses, today announces its report on eCommerce Trends to Consider in 2019, based on a survey of 1,000 companies across the world. Participating companies span a wide spectrum of industries and sizes, yet all report similar priorities and concerns around their online presence.
Customer experience and technology are top concerns for merchants, and many are prioritizing international markets for their next expansion, meaning they need to consider how customers in these new markets search for, choose, and pay for their products and services online.
“Our latest research reveals digital commerce priorities, challenges, and plans of businesses selling online,” says Erich Litch, 2Checkout’s...