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Analysys Mason, global advisers on customer management, telecoms, and ICT solutions, in association with the Call Centre Management Association (CCMA), has launched its search for the UK’s Emergency Control Room Manager of the Year 2009. The winner is to be announced in May.

Analysys Mason is delighted to be associated with the CCMA Awards, having worked extensively in the call centre management sector, and delivered ICT solutions to contact centres across the UK. The company has sponsored the award for Emergency Control Room Manager of the Year since the category was introduced last year.

The CCMA Awards, now in their fourteenth year, recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK. The Awards endorse best practices, reward innovation and promote excellence within the contact and call centre industry.

Judging will be carried out by a team of...

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