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Five years after the Independent Sector Complaints Adjudication Service (ISCAS) first decided upon CEDR (the Centre for Effective Dispute Resolution) as the organisation best suited to support its operational services, the two organisations have decided that joining forces is the best way to take forward their work to ensure that all private sector patients have access to high quality complaints systems.

Since early 2016 CEDR has hosted ISCAS and supported the operation of its independent adjudication service. Both organisations recognise that coming together has helped maintain and improve the experience that subscribers and patients receive.

CEDR, which provides innovative consumer and public body adjudication in many other sectors, including banking, house building, utilities and travel, has found that operating the ISCAS complaint scheme, like its other work, delivers significant public benefit in an important social context.


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