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Press release: Will Carling on Leading England!

London, 21st September 2006. Former England Rugby Captain, Will Carling, will deliver an impressive Keynote Session entitled ‘Leading England!’ at this year’s Call Centre Expo, on Wednesday 4th October, at Birmingham’s NEC.

Having skippered the England rugby team from the age of 22 and claimed victories over all of the world’s major rugby playing nations, Will Carling is certainly is a knowledgeable candidate to lecture on leadership.

In this Keynote Session, Will Carling will impart some of the knowledge and wisdom he has acquired from his record achievements, and will be looking at the issues surrounding effective leadership and the key ingredients to achieving success when leading others. Topics include:

• Vision: the need for detail, involvement and understanding of both personal and team roles

• Goals: weighing up process-v-outcome to build confidence in...

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