Business Update
• Annual Accounts for the latest financial year (ending 30 Sept 2023), showing Profit Before Tax increasing by 12.6% to £11.4m, up from £10.1m, have been published and are available for download here
• Pillar 3 document has also been published and is available for download here
• Net Promoter Scores from independently assessed customer surveys remain exceptionally high e.g. +33 for savings customers and +61 for retail finance customers
• Colleague engagement continues to increase, and is above the industry benchmark. We were winners of the Best Place to Work award at the 2023 Hampshire Business Awards
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