LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in conversational AI, have welcomed a new AI Advisory Board member, Professor Michael Luck of King’s College London.
Michael is Executive Dean of the Faculty of Natural and Mathematical Sciences at King’s and is a professor of Computer Science. He is an expert in multi-agent systems - computerised systems composed of multiple interacting intelligent agents - and has written over 300 papers and 12 books on his research.
Professor Luck will be collaborating closely with ContactEngine’s innovation team to advise on more sophisticated and complex AI applications within customer communications.
On joining the board, Professor Luck commented: “It’s a pleasure to work with ContactEngine on advancing their AI capabilities. Multi-agent systems allow us to achieve things that couldn’t previously be achieved by a single computer. It’s...