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Powered by data-driven technology, ServiceMax Remote Triage supports reduction of unnecessary truck rolls and parts consumption and increase in first-time-fix rates

LONDON, UK – April 23, 2019 – ServiceMax, the leading provider of cloud-based software for service execution management, today announced the launch of ServiceMax Remote Triage. The offering is a new module for the ServiceMax platform and leverages the power of Aquant’s leading machine learning engine to help service organizations analyze data from multiple sources to reduce unnecessary dispatching of technicians and service equipment, also known as “truck rolls.”

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into a company’s bottom line. Even those service organizations that track asset movement in near real-time often need help pinpointing the causes of equipment failures and...

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