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ServiceMax to elevate customer service, increase first time fix rates, streamline efficiencies and support IoT-based predictive maintenance

20 February 2020, London, UK – ServiceMax, the leader in asset-centric field service management, today announced that Smiths Detection, a global leader in threat detection and screening technologies, has selected ServiceMax as its field service management platform globally. The project, which is one of the company’s largest digital transformation initiatives to date, will not only streamline efficiencies around Smith Detection’s service and maintenance processes, but also increase first time fix rates and ensure the company’s service delivery matches its world class product lines with a 360 view of their assets.

With over 1,000 service engineers delivering 150,000 service and maintenance calls annually to more than 280,000 assets worldwide, Smiths Detection systems are used by airports, defence personnel, ports and...

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