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Small businesses and startups have less than five months to switch from taking cash only to accepting cards before a shopper’s expectations change, according to the latest research from Paymentsense. The research* revealed that UK shoppers would continue to visit an SME, small retailer, independent coffee shop or food outlet for an average of 4.6 months before becoming impatient with their cash-only status.

This follows recent warnings from the industry that the UK’s cash payments system could collapse in the next two years, according to the latest Access to Cash review which is urging the government and regulators to step in to ensure cash remains viable.

The survey also found that consumer patience levels vary regionally. Small businesses in Norwich benefit from the most forgiving...

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