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Your Move, Doncaster

Leading estate agency Your Move has invested in a new approach, working with business improvement specialists Maze, to take its focus on customer service to a new level.

Maze’s system, used by a broad range of financial, estate agency and retail businesses, delivers real-time customer feedback to all staff members and combines it with techniques to help translate the learnings into actions for branch managers to coach their teams and change behaviour.

According to Jon Cooke, managing director, Your Move, “we are passionate about how we treat our customers and as our business grows we are always looking for new ways to deliver the very best service. We were impressed with Maze’s innovative approach because it gives us immediate customer insight, as well as techniques to help our staff to respond to customers’ needs and...

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