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The subject of Royal Mail's price increases has become a hotly debated matter over recent years. On one hand customers complain about the loss of collections and post offices. On the other hand few personal customers send much mail, using modern technologies like email, SMS and Facebook to keep in touch with friends and family instead. Clip on earring retailer www.make-me-beautiful.co.uk, say they are using this price increase to deliver a better service.

"Over the last decade the use of post has massively changed," spoke Misae Richwoods of Make Me Beautiful. "Letters are sent less but more people use the post to send their online shopping returns or eBay sales. We've enjoyed ultra cheap delivery with...

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