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Opencast chief executive Tom Lawson

Independent technology consultancy Opencast is to work with the government’s Advisory, Conciliation and Arbitration Service (Acas) to help deliver a step change in the way it handles cases.
Opencast will partner with case progression technology provider Wyser to help Acas reduce its manual intervention and improve the experience for people using the service.

The contract – on the government’s Digital Outcomes & Specialists (DOS5) framework framework – will determine the most efficient ways to allocate work, reduce manual administration and ensure speedy connections with the best people to progress each case. Read full release

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