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New platform allows businesses to accept fast, secure payments via SMS from customers

Crawley, UK - Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept secure customer payments via SMS. An increasingly popular communications channel, using SMS makes it easier for customers to pay bills, helping to reduce debt and agent time chasing missed or non-payments. The new platform works with other Encoded payment services enabling a customer’s stored payment details to be accessed from any of the channels being used such as self-service IVR, agent assisted payments or online.

Encoded’s platform has been designed to be PCI DSS and GDPR compliant, ensuring mobile and online security of customer payment data. It also incorporates Artificial Intelligence (AI) technology, simulating real agents to handle routine parts of the conversation. “Bots” autonomously engage in client conversations alerting...

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