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Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its first birthday.

This time last year, Intelecom combined its contact centre, interactive mobile messaging and payments divisions to create a new organisation called Puzzel and what an amazing 12 months it has been. The number of agents on the Puzzel platform is at an all-time high and the company now employs 150 people across six different countries. Puzzel has also benefitted from a transformation in the contact centre industry as a whole. Mobility, digitalisation and the need for speed have increased customer demand for fully integrated solutions that improve customer interactions. The number of communication channels and personal devices customers use is changing but the requirement for fast and efficient response remains the same.

As Puzzel celebrates its first birthday we look back over our achievements in the past year along with a number of developments in...

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