Privacy Helper warns that organisations without a clear procedure could turn a routine complaint into a costly regulatory problem.
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UK businesses have until 19 June 2026 to put a formal process in place for handling complaints about the use of personal data.
Under the Data (Use and Access) Act 2025, organisations must now give people a way to make a data protection complaint. They must acknowledge receipt within 30 days, investigate the issue appropriately, keep the complainant informed and confirm the outcome without undue delay.
Privacy Helper, a UK data protection consultancy, is warning that many businesses may not be ready. A privacy policy or general customer service process...
