- Research shows firms are experiencing different levels of success in collecting and utilising experience-related data from their stakeholders
- Germany and UK are alike when it comes to a common problem: multiple regulatory obstacles
Bury St Edmunds, UK – 27 May, 2020 - EASY Software, Europe’s foremost supplier of document management solutions, is releasing today the results of two major surveys into the status of digital transformation and experience management in the UK and Germany. Both sets of research highlight the multiple challenges plaguing on-going digitisation and customer and other key stakeholder experience efforts.
German firms report that in terms of businesses’ satisfaction with how well they are using IT to manage end-to-end processes that start and end with the customer, more than half claimed to be dissatisfied with digitisation in their company (58%). In the UK, on the other hand, the survey shows a higher level of...