We want to open the debate about the techniques that are starting to come through around Proactive Customer Service

Tuesday, 20 September 2016

Birmingham, September 20, 2016 – Fast-growing customer engagement leader VoiceSage is to partner with the UK Contact Centre Forum (CCF) to help professionals explore the idea of Proactive Customer Service in today’s market.

That’s going to be delivered in six specially-designed events for contact centre directors, managers and communication and customer service professionals this autumn, ranging from invitation-only Executive Clubs to Focus Groups and Webinars.

“Proactive Customer Service is about creating simpler and more effective customer journeys that fit the way customers want to communicate today – reducing avoidable inbound contact, lowering costs, improving response rates, upping productivity and generating a rapid improvement in ROI,” said Trevor Richer, VoiceSage’s Head of Marketing.

“We want to open the debate about the techniques that are starting to come through around Proactive Customer Service with the CCF practitioner community to see what the current best practice around this important area of customer outreach is.”

Focus Groups

Focus Group Public Sector, 17th November, 9am-1.30pm (Leeds area, includes lunch) Five Proactive Customer Service strategies for the public sector that reduce avoidable contact and improve the citizen’s experience

This Focus Group looks at how local government ‘citizen contact management’ leader Elmbridge Borough Council (Surrey) remodelled its customer processes using SMS and mobile solutions, cutting transaction costs by utilising SMS and mobile visual touch messaging.

Focus Group South, 18th October, 9am-1pm (includes lunch)

How to create a simplified and more rewarding customer experience using Proactive Customer Service
This Focus Group examines how High St retailer BrightHouse remodelled its entire payment process using SMS and mobile solutions, achieving a 65% uptake in the new service within 6 months while cutting transaction costs to below 10p.

Webinars

The ABC of SMS Conversations, 5th October, 2pm - 3pm
Making Proactive Customer Service Work
This Webinar focuses on how High St retailer BrightHouse remodelled its entire payment process using SMS and mobile solutions, achieving a 65% uptake in the new service within 6 months while cutting transaction costs to below 10p. This webinar will also examine why SMS is a fast, effective and cost-efficient way of delivering Proactive Customer Service.

Webinar Public Sector, 11th October, 2pm - 3pm – Five Proactive Customer Service strategies for the Public Sector that reduces Avoidable Contact and improves the citizen experience
This Focus Group looks at how local government ‘citizen contact management’ leader Elmbridge Borough Council (Surrey) remodelled its customer processes using SMS and mobile solutions, cutting transaction costs by utilising SMS and mobile visual touch messaging.

To register for any of these CCF and VoiceSage events or to find out more, please visit www.uk-ccf.co.uk or email info@uk-ccf.co.uk

About VoiceSage

Founded in 2003 and with offices in the UK and Ireland, VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.

These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes in immediate and cost-effective ways, lowering costs and improving their customer experiences.

Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage

Press Contact:
Carina Birt
Sarum, PR for VoiceSage
+44 1722 322916
carina@sarumpr.com