Proactive customer engagement is about creating simpler, more profitable, customer journeys that anticipate customer needs

Monday, 14 November 2016

Proactive customer contact service leader will be major presence at upcoming premier sector event

Dublin & Birmingham, 14 November, 2016 – Customer engagement services leader VoiceSage is delighted to announce it will be sponsoring Engage Customer’s Future of the Contact Centre Conference in February 2017.

The CPD-accredited event is scheduled for February 23, 2017 at the Victoria Park Plaza in London featuring a wide variety of topic streams and over 30 confirmed presentations.

Themes and areas of focus for the event are key issues facing the modern contact centre, from AI, Big Data, chatbots, the role of cloud, innovation and customer engagement. The event is hosted by Engage Customer, which since 2009 has been helping the global community of customer experience (CX) practitioners get the knowledge they need to devise and implement winning customer engagement strategies.

For the 2017 conference, VoiceSage’s plans include exhibiting, a Keynote presentation plus a linked, specially-designed webinar on Customer Engagement, to help professionals explore the concept of proactive customer engagement in today’s market. VoiceSage will broadcast the webinar in spring 2017.

“Proactive customer engagement is about creating simpler, more profitable, customer journeys that anticipate customer needs so as to reduce avoidable inbound contact, lower costs, improve response, up productivity and generate rapid ROI,” said Trevor Richer, VoiceSage’s Head of Marketing.

“We are delighted to be partnering with Engage, which has such a wide reach and influence in the customer experience community,” he added.

“Our participation at the conference and in the connected special webinar will give us space to explain the techniques around proactive engagement and demonstrate best practice to practitioners in this area.”

About VoiceSage

VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Its blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.

These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, amplify marketing campaigns and support other high-volume business processes in immediate and cost-effective ways, lowering costs and improving the customer experience.

VoiceSage was founded in 2003 and has offices in the UK and Ireland.

Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage

Press Contact:

Carina Birt, Sarum
PR for VoiceSage
+44 1722 322916
carina@sarumpr.com