Elmbridge Borough Council’s CRM initiative is an exemplary project

Monday, 20 February 2017

Council’s ambitious digital service improvement programme will be showcased at upcoming premier sector event

Dublin & Birmingham, February 20, 2016 – Customer engagement services leader VoiceSage is delighted to announce its key public sector customer Elmbridge Borough Council will be presenting at Engage Customer’s Future of the Contact Centre Conference this week (February 23).

Elmbridge’s case study presentation, set for Hall 1 at 12.35-13.00, will offer a chance for delegates to hear more about an innovative Citizen Relationship Management initiative all about delivering 'Brilliant Service Every Time’ that relies on VoiceSage’s sophisticated proactive customer outreach technology.

“Elmbridge Borough Council’s CRM initiative is an exemplary project, and we’re really proud that VoiceSage technology and services has been such an important contributor to its success,” said VoiceSage’s CEO, James J Kett.

“We fully endorse the whole Citizen Relationship Management philosophy Elmbridge has used here, as it signals a welcome evolution in local government from a simple contact approach towards proactive citizen service.”

In addition to the Elmbridge case study, VoiceSage will also be exhibiting (Stand 11) at the conference.

This complements VoiceSage’s recent webinar on Customer Engagement, to help professionals explore the concept of proactive customer engagement in today’s market (available for free download here).

“Our participation at the Engage conference and the webinar is all about explaining current proactive engagement best practice,” Kett added.

The CPD-accredited event is scheduled for February 23, 2017 at the Victoria Park Plaza in London and features a wide variety of topic streams and over 30 confirmed presentations.

The event is hosted by Engage Customer, which since 2009 has been helping the global community of customer experience (CX) practitioners get the knowledge they need to devise and implement winning customer engagement strategies.

If you would like an interview with Elmbridge to find out how VoiceSage empowers the firm as part of an innovative Citizen Relationship Management initiative, please contact Sarum.

And/or if you would like to arrange a briefing with VoiceSage on how proactive customer engagement solutions can make customer engagement smarter.

About VoiceSage

VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Its blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.

These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, amplify marketing campaigns and support other high-volume business processes in immediate and cost-effective ways, lowering costs and improving the customer experience.

VoiceSage was founded in 2003 and has offices in the UK and Ireland.

Please visit www.voicesage.com for more about us and our work with customers, or follow us on Twitter @VoiceSage

Contact Information:
Press Contact
Carina Birt, Sarum
PR for VoiceSage
+44 1722 322916
carina@sarumpr.com