LONDON – 24th February 2014
London Based IT managed service provider TIG has been awarded a further 4-star Service Desk Certification maturity rating from the Service Desk Institute (SDI).
TIG was first awarded the coveted 4* certification in 2013, having held the 3* certification for three consecutive years. TIG’s service desk joins a select few worldwide teams in achieving a 4-star certification.
TIG was praised by SDI for raising its performance across all concept criteria during a period of immense change following its seven-figure equity investment and enlarged Board of Directors in 2013.
“We are delighted that once again the SDI have acknowledged our improvement in a number of key areas relating to service quality and performance. Managed Services is at the very core...