A new management information system has gone live at TEAM Energy.
An innovative Bureau Service Management Information (BSMI) solution has been implemented at TEAM to help the management team use data and knowledge to drive performance, quality and enable smarter business decisions to be made quicker.
The solution was delivered by creating a dedicated management Information database and the implementation of a third-party enterprise class, industry leading Business Intelligence tool - Qlik Sense. Qlik Sense was determined as the preferred solution following a rigorous software vendor search, selection and evaluation process.
Greg Armstrong, Change Manager at TEAM said “The ability to recognise and measure both workloads and quality really is critical to the provision of a good service. Without this information the business is also both unable to recognise the impact of changes that are performed or provide customers with a comprehensive...