A new Bureau Operations Manager takes control of TEAM’s outsourced bill validation and cost recovery service.
Rob Webb recently joined TEAM to head up the newly restructured Energy Bureau service. He has been hired to deliver TEAM’s primary focuses for the Bureau service which includes reinforcing data quality, boosting operational efficiency, and driving up cost recovery rates.
Rob has spent the past few weeks working with the Bureau team and establishing relationships with TEAM’s customers.
Graham Paul, Service Delivery Director at TEAM, explains:
“Over the past 12-months we have made big changes to the Bureau service. This has included the implementation of a management information system to set KPIs, enhance data quality and deliver faster cost recoveries. Rob joins us at an exciting time and his experience in advocating great customer service will support our effective and efficient bureau.”
Rob is a very...