A newly appointed Service Delivery Manager for TEAM’s outsourced bill validation and cost recovery service customers.

Caroline Richards is the latest addition to TEAM’s ongoing evolution of the Energy Bureau service. She has been employed to manage a number of customer relationships in line with TEAM’s customer service plan.

With 30 years of industry experience, Caroline has a strong background in customer service and has led teams of up to 80 people. She joins TEAM from Green Star Energy and has built up her knowledge from organisations like E.ON and Eastern Electricity.

She has proven experience in building credible customer experience and management processes, driving operational change and she supports a transparent working approach.

Rob Webb, Bureau Operations Manager at TEAM, says:

“Caroline will be a great addition to the Bureau having developed first class customer relationship and management experience throughout her career. Her commitment to working in customer relations in the energy sector sets her well to manage TEAM’s customers portfolios and databases, deliver efficient on and off-boarding, and manage customer communications with authority.”

Once familiar with her allocation of Bureau customers and their energy estates, Caroline will be providing them with insights about energy consumption, cost, trends and potential savings on a regular basis.

Caroline Richards said:

“I’m really pleased to be joining TEAM’s Energy Bureau. Over the years I’ve developed an exceptional understanding of the energy industry’s customer management and operational processes. I have a passion for customer service and am driven by delivering outstanding results through building open and respectful
relationships with people. TEAM has a variety of organisations using the bureau service and I am looking forward to getting to know them all.”

TEAM’s product and service roadmap continues to deliver improved efficiency and maximised cost assurances for their customers. Caroline’s experience in motivating, supporting and driving customer service will reinforce a high-quality service as set out in the organisation’s mission “to help customers build a successful and optimised energy management service”.

Read more about TEAM's Energy Bureau Service

ENDS

Notes to Editors
For further information, please contact:
Pauline Scoins – Marketing and PR Executive
TEAM Energy
Phone: +44 (0)1908 690018 Ext 204
Email: pscoins@teamenergy.com
EDW House, Radian Court, Knowlhill, Milton Keynes, MK5 8PJ
www.teamenergy.com

About TEAM

TEAM Energy is a leading supplier of carbon and energy management solutions. We specialise in energy management software, energy bureau services and energy consultancy.

TEAM’s customers come from the private sectors including retail, transport and banking, and public sectors such as education, government, NHS and the emergency services. Public sector organisations can also benefit from TEAM’s services under various pre-tendered government frameworks.