Utilities professional to lead the team of recovery specialists for TEAM’s outsourced bill validation and cost recovery service.

Ryan Protheroe joins TEAM’s Energy Bureau; his appointment will contribute to the continued growth of operational excellence and the transformation of the Bureau service.

Ryan will lead the team of recovery experts, strengthening operational processes, to bolster overall recovery performance for TEAM’s customers.

As well as extensive industry experience gained through working for British Gas Business, where he was responsible for leading teams of up to 80 people, Ryan has an in-depth knowledge of utility bills, their billing elements and utility charge calculations.

Rob Webb, Bureau Operations Manager at TEAM, says:

“Ryan brings a great deal of industry and operational experience to TEAM. He is exceptionally articulate in utility billing. His leadership and management experience will foster enhanced operational performance in the Recovery Team who he will lead to deliver maximised cost recoveries for our customers”

Ryan will be responsible for the team’s delivery of accurate and up-to-date bill query reporting, efficient query resolution and recovery rate optimisation.

Ryan Protheroe said:
“Throughout my career I have become well versed in continuous improvement and driving change in the energy and financial services sectors. Not only am I looking forward to accelerating my experience in the energy sector, I’m looking forward to contributing to TEAM’s transformation of their Bureau service through inspiring, motivating and leading a team of energy professionals”

TEAM’s product and service roadmap continues to deliver improved efficiency and maximised cost assurances for their customers. Ryan’s experience in delivering robust commercial performance and his familiarity in the billing cycle processes will underline TEAM’s promise to deliver high-quality service as set out in the organisation’s mission “to help customers build a successful and optimised energy management service”.

ENDS

Notes to Editors
For further information, please contact:

Pauline Scoins – Marketing and PR Executive
TEAM Energy
Phone: +44 (0)1908 690018 Ext 204
Email: pscoins@teamenergy.com
EDW House, Radian Court, Knowlhill, Milton Keynes, MK5 8PJ
www.teamenergy.com

About TEAM
TEAM Energy is a leading supplier of carbon and energy management solutions. We specialise in energy management software, energy bureau services and energy consultancy.

TEAM’s customers come from the private sectors including retail, transport and banking, and public sectors such as education, government, NHS and the emergency services. Public sector organisations can also benefit from TEAM’s services under various pre-tendered government frameworks.