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Billing is a key touch point for customer communications, but still the least transformed part of the digital experience

Dublin, Ireland, 24 November, 2017 – A new, global research study by Brite:Bill, an Amdocs company, finds that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn, with over two thirds of consumers finding their bills hard to understand and 75 per cent not interested in the information provided.

As communications service providers (CSPs) turn to the customer experience as the key differentiator in a hyper-competitive market, this new study reveals a huge gap between fast-changing customer expectations and the billing reality. It points to the fact that service providers are missing an opportunity to use bills more...

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