The Furniture Ombudsman’s pool of retail members grew by 13.5% in 2015, according to the latest figures.
The Furniture Ombudsman managed a total of 3,968 disputes in 2015.
Some of the product categories disputes were filed under include upholstery (56%), cabinetry and beds (21%), and kitchens (products and installations) (16%).
The scheme’s other division, Dispute Resolution Ombudsman, managed disputes for non-furniture related goods and services including clothing, electricals and jewellery.
Furniture items were in the home of consumers for on average of 329 days before a dispute was...