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The Furniture Ombudsman’s pool of retail members grew by 13.5% in 2015, according to the latest figures.

The Furniture Ombudsman managed a total of 3,968 disputes in 2015.

Some of the product categories disputes were filed under include upholstery (56%), cabinetry and beds (21%), and kitchens (products and installations) (16%).

The scheme’s other division, Dispute Resolution Ombudsman, managed disputes for non-furniture related goods and services including clothing, electricals and jewellery.

Furniture items were in the home of consumers for on average of 329 days before a dispute was...

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