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A new guide for HR, managers, and leaders will help resolve tensions within the NHS.

Award winning mediation company recommends ripping up the traditional performance, discipline, and grievance procedures.

An innovative eBook ‘Redefining Resolution in Healthcare Organisations’ is being launched on Thursday 29th April 2021 by the UK’s leading culture change and conflict resolution consultancy, The TCM Group. The eBook builds on lessons learned from 30 years of resolving conflict and complaints within the NHS and healthcare organisations. It sets out a new Resolution Framework™ designed to reframe current approaches for managing concerns (performance), conduct (discipline), complaints (grievances), and conflict at work.

Covid 19 made 2020 one of the most challenging years in many NHS workers’ lives with 44% of staff feeling unwell due to workplace stress. Relationships are coming under strain with 12.4% of NHS staff reporting that they...

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